Frequently Asked Questions

Spence Monuments: A Commitment to Quality Memorials and Caring Service

At Spence Monuments and Stonework, we understand how challenging it can be to choose the perfect memorial for a loved one. Our mission is to make the process as simple and stress-free as possible. From the personalized design of your memorial to the meticulous craftsmanship required to transform granite or marble into a lasting tribute, we handle every detail with care and precision. We also coordinate directly with the cemetery to ensure seamless delivery and expert installation, giving you peace of mind throughout the process.

Since 1940, our family-owned and locally operated business has been dedicated to creating high-quality, enduring memorials. Unlike some online companies that offer low-priced headstones but leave customers to manage delivery and installation themselves, Spence Monuments provides a complete, full-service experience. With no hidden fees, a transparent process, and a lifetime guarantee on all our work, you can trust that your loved one’s memorial will stand the test of time.

Choosing Spence Monuments means partnering with a team that’s been part of your community for over 80 years. Our proud tradition of excellence ensures your choice is handled with compassion, integrity, and the highest level of craftsmanship.

Explore our FAQ to learn more about materials, shipment, and what makes us a trusted leader in memorial services. We’re here to guide you every step of the way, so you can focus on celebrating your loved one’s life—not the complexities of their memorial.

 

At Spence Monuments and Stonework, we primarily use granite, marble, and bronze for our memorials, each offering unique advantages.

  • Granite: is the most durable option, highly resistant to weathering, and available in a wide variety of colors, making it a popular and cost-effective choice for long-lasting memorials.
  • Marble: provides an elegant and refined appearance, with the ability to feature intricate carvings, but it is softer, more prone to weathering, and requires more maintenance.
  • Bronze: offers a timeless, classic aesthetic and can be detailed beautifully, but it tends to be more expensive and may require regular upkeep to preserve its patina.

Each material has distinct characteristics in terms of durability, appearance, maintenance, and cost. Our experienced memorial consultants will guide you through the options to help you select the perfect memorial to honor your loved one’s memory.

At Spence Monuments, the typical production and installation timeframe is 8–12 weeks from the date your order is placed. This timeline ensures the highest quality craftsmanship and attention to detail.

If you require the memorial sooner, we offer a Rush Option for an additional fee. Our memorial consultants are happy to discuss this option with you once you have a design in mind and will guide you through all available choices to best suit your needs.

Rest assured, we handle every step—from design to delivery and expert installation—with care and precision, giving you peace of mind during this process.

 

Yes. Our prices include all design work, engraving, shipping, local installation, and applicable taxes.

In the rare event that a memorial is damaged during shipping, we ask you to notify us immediately and provide photos of the damage to memorial and the packaging. We will immediately begin the work of creating a replacement headstone at absolutely no cost to you.

Absolutely! You can explore all the types of headstones and grave markers we offer by visiting our Products Page. There, you’ll find a variety of designs to suit your preferences and needs.

Once you find a design you like, simply click the Customize button to begin personalizing the memorial to reflect your vision. Our user-friendly customization tool allows you to design the memorial just as you would like it.

If you have any questions or need guidance during the process, our experienced memorial consultants are here to help. Please don’t hesitate to contact us for assistance—we’re committed to making this process as smooth and stress-free as possible for you.

My great-grandfather started making beautiful headstone designs in 1940, and if you check the Better Business Bureau’s website you will see that we have an A+ rating. Click here to see


We absolutely have a visual representation of our cemetery memorials ordering process. Please go to our homepage and opt for our video tutorial or click this link here.


Using our designer, you can relay names, dates, and epitaph sentiments to be etched in the headstones.


Along with textual information our designer allows you to upload saved photographs from your computer onto the designer so you can see what the finished headstone will look like.

Yes, within the industry there are several terms used to describe our products: headstones, gravestones, grave markers, cemetery memorials, and monuments.

No, we do have a contact page supplying our contact information, but it is not necessary to contact us in order to place your headstone order. You can access our easy-to-use designer to upload text and images to be placed on your final cemetery memorials product.

We are a family business that is highly passionate about providing the best in discount headstones. We are family-owned and operated since 1940; we provide a lifetime guarantee on our cemetery memorials. How long does it typically take once I place an order for me to receive my headstone?

We will ship your headstone out within 10-12 weeks of your order.

We use only the top grade granite and marble headstones available!

Yes. Spence Monuments and Stonework has a Rush Service, combined with expedited shipping if needed. Prior to placing your order, please let us know the date you need to receive it or when you would like to have it installed during the design phase or while we are preparing your quote. We will then be able to let you know if your timeframe is possible and what the costs associated may be.

Yes, shipping is free to the continental United States. Shipping to Alaska and Hawaii are available for an additional shipping fee. Please inquiry for international shipments.

No, at Spence Monuments, we do not outsource the production of our headstones or grave markers. We take pride in handling the entire process ourselves to ensure the highest quality and attention to detail.

We purchase raw materials directly from reputable quarries for our own production facility. Our team of talented craftsmen transforms your vision into a beautifully crafted and enduring tribute to your loved one. By managing every step in-house—from raw material selection to the final engraving and finishing—we maintain full control over the craftsmanship and quality that have defined our reputation since 1940.

When you choose Spence Monuments, you can trust that your loved one’s memorial is made with care, precision, and a commitment to excellence.

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